Refund policy

Return & Refund Policy

Effective Date: August 18, 2026

At Little & Living, we want you to be happy with every purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, we are here to help.

1. Eligibility for Returns

You may request a return within [7/10/14] days of receiving your order if:

* The product is damaged or defective upon delivery.
* You received the wrong product.
* The product received is materially different from the product description.
* The product qualifies for return according to the individual product listing.

Products must generally be unused, unworn, unwashed, and returned with their original packaging, tags, accessories, and invoices where applicable.

2. Non-Returnable Products

For hygiene, safety, or other legitimate business reasons, certain products may not be eligible for return, including:

* Used personal-care or hygiene products.
* Products that have been washed, worn, altered, or damaged after delivery.
* Products without original packaging or tags, where applicable.
* Customized or personalized products.
* Products specifically marked as non-returnable on the product page.
* Clearance or final-sale products, where clearly identified.

3. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If an item arrives damaged, defective, or incorrect, contact us at [support email] within [48 hours/7 days] of delivery and provide:

* Order number
* Description of the issue
* Photographs or video of the product and packaging
* Any other information reasonably required to verify the issue

We will review the request and, where appropriate, arrange a replacement, return, or refund.

4. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method or through the applicable payment mechanism used for the order.

Depending on your payment provider or bank, the time taken for the refund to appear in your account may vary.

5. Return Shipping

If the return is due to our error, such as an incorrect, defective, or damaged product, Little & Living will determine the appropriate return-shipping arrangement.

For returns requested for reasons other than a product defect, damage, or our error, any applicable return shipping charges may be deducted from the refund or may be payable by the customer, as stated on the relevant product page.

6. Exchanges

Exchanges may be available for eligible products, subject to stock availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may not be cancellable once it has been processed, packed, shipped, or otherwise entered fulfillment.

Where cancellation is accepted, any eligible refund will be processed according to the applicable payment method.

8. Contact Us

For return or refund assistance:

Little & Living